Job Title: Social Media Manager
Department: Marketing
Based At: Orms Cape Town
Reporting To: Marketing Manager
Responsible For: All Social Media Platforms

We are looking for a dynamic Social Media Manager to join the Orms Marketing team.

The ideal candidate must have a passion for all things social, thrive on engagements and interactions with a growing social community and love bringing new and exciting content ideas to life.

This position offers an exciting opportunity to work across all three of the Orms brands – Orms, Orms Print Room and Framing and the Orms Cape Town school of photography – offering an exciting opportunity for creativity, diversity in an ever changing and fast paced retail environment.

What We Expect from You:

Passion for Social Media: Your enthusiasm for digital platforms should be infectious. We need someone who lives and breathes social media, understands the nuances of different channels, and can craft compelling narratives that resonate with our audiences.
Brand Voice Ambassador: You’ll be the maestro of our brand’s online persona. From crafting engaging content to managing our social media accounts, you'll ensure every post, tweet, and update is in harmony with our brand’s voice and vision.
Strategic Mindset: Collaborate with our marketing team to enhance and execute a cohesive brand strategy. Your role is pivotal in ensuring our social content not only sparkles with creativity but also aligns seamlessly with our overall marketing objectives.
Budget & Analytics Wizardry: Bring your A-game in managing budgets for paid media campaigns and wow us with your analytical prowess. This would include regular, detailed reports on the performance of our content channels and the ROI of our social media investments.

Responsibilities:

• Managing the growth strategy for the Orms social platforms
• Working closely with our Junior Social Coordinator and the greater marketing team to conceptualize and produce YouTube, social content and Instagram Reels
• Working closely with the Marketing Manager and the broader marketing team on campaigns from conception to implementation
• Tracking and analyzing the overall social, content and paid performance and compiling monthly reports with key insights & strategic recommendations
• Be in the loop with the latest social trends, innovations and developments and bring new ideas to the table for our platforms
• Help to deliver a consistent brand experience across all platforms and pro-actively increase growth, engagement, social traffic and traffic to the website
• Make recommendations on the most impactful and cost-effective assets for digital platforms
• Maintain relationships with collaborators and highlight new opportunities for collaboration within our social communities
• Management of all social budgets and the implementation of all paid and organic social campaigns

Our ideal candidate has:

• A good working knowledge of Facebook Business Manager is a must, as well as experience with X, Instagram, LinkedIn, TikTok and YouTube in a business capacity
• At least 2 years’ experience working in a social-focused role
• Proven track record of growing and retaining social audiences
• Proven paid social experience – specifically optimizing ROI, lead generation, and audience retargeting
• A passion for photography, content creation and curation
• Strong creative writing skills
• Excellent spoken and written English
• A hard working, determined and can-do attitude
• Advantageous: Experience within a Retail environment on a social level

Additional job info:

• 08:00h - 17:00h Monday to Friday
• This position is based out of Roeland Square, Gardens (Non-remote)

Please forward your CV, in confidence, to annette.blackie@orms.co.za
Only shortlisted applicants will be contacted

Job Title: Photographic Sales Consultant
Based At: ORMS Somerset West

SUMMARY OF JOB DESCRIPTION:

• Sales consultants are in charge of handling the sale of a range of products and services directly to consumers, and of answering requests for information from customers. They are at the service of the customer: before the sale, to advise; during the sale, to explain the terms; or after the sale, in the event of claims or returns. They may also draw up sales contracts, prepare merchandise and help in setting up displays.
• Add clients to database, pricing and packing of stock.
• Always keep your personal technical knowledge up-to-date.

MINIMUM EDUCATIONAL QUALIFICATION REQUIRED TO PERFORM JOB:

• Grade 12 (Matric) and able to converse in Afrikaans & English.
• Previous Sales experience in a similar position
• A keen interest in Photography and customer service.
• A diploma/degree in photography/video production & TV or similar would be an added advantage.
• Computer literate i.e Photoshop, MS Office.

INHERENT/SPECIFIC REQUIREMENTS TO DO THE JOB:

• Friendly, approachable demeanor.
• Dress neatly, be presentable
• Ensure that you keep your technical knowledge up-to-date.
• A keen interest in photography as a hobby or alternatively and photographic diploma/degree.
• Willing to assist clients to the very best of your ability.
• Outstanding communicator.

KEY PERFORMANCE COMPETENCIES:
(Job Skills required to perform
Competently in job).

• Professionalism
• Dependability
• Team work
• Good time management & neatness.
• Outstanding communication skills – ability to listen and understand.
• Know & understand the working procedures, methods, facts & information used on the job.
• Be willing to assist others and accept added responsibility.
• Organizational ability.
• Technical skills.
• Ensure that you remain up-to-date with the latest digital technology.

PERSONAL SKILLS /ATTRIBUTES:

• Friendliness.
• Outgoing personality with a professional approach.
• Keen interest in photography or filming.
• Computer literate viz MS Office
• Flexibility in the workplace.
• Willing to learn.
• Enjoys interacting with people.

CONTACT DETAILS:

Please send your CV with a cover sheet indicating your salary expectations, in confidence, to annette.blackie@orms.co.za
Only shortlisted applicants will be contacted.
Salary will be market related, dependent on qualifications & experience.

Job Title: Receptionist
Department: Printroom
Based At: ORMS Printroom Cape Town

RESPONSIBLE FOR:

• Attending to clients at counter – collections, drop-offs and taking payments.
• Taking in photobook, scanning and print orders
• Ensure that all jobs taken in are paid upfront or a deposit taking before going into production.
• Keeping the product display/store room/reception and viewing table are neat and tidy at all times
• Offering and making coffee for clients that are waiting for consultation
• Keeping a constant eye on incoming and outgoing traffic and the door
• Liaising with consultants and designers and controlling the flow of client traffic

MINIMUM EDUCATIONAL QUALIFICATION REQUIRED TO PERFORM JOB:

• Grade 12
• Computer literate
• Outstanding customer service skills and etiquette.
• Well-spoken
• Must ensure you keep yourself up to date with technology and digital printing services
• Previous photographic printing & sales experience would definitely be advantageous.

INHERENT/SPECIFIC REQUIREMENTS TO DO THE JOB:

• To have a neat and tidy appearance and be presentable at all times
• Have a professional and friendly approach to clients at all times; in store, on the phone and on e-mail
• Help clients to the best of your knowledge if you cannot help the client to seek training to then be able to assist
• Must be well-versed in the use of Photoshop, Orms Create & Print software and ensure that you keep up-to-date at all times
• Excellent product knowledge
• Respect all fellow employees and their working environment
• To represent ORMS in a positive and professional manor at all times

SUMMARY OF JOB DESCRIPTION:

• Taking in printing orders and handling collections and payments
• To assist and advise clients with all their printing needs
• Promote up selling and marketing the other divisions of Orms
• Phoning and messaging all older orders for clients to collect
• Booking incoming jobs in on the production system
• Good Knowledge of ORMS Create & Print software
• Keeping working area / shop clean and tidy
• Keep up to date with new promotions and offers
• Keep up to date with the latest technology / digital printing software
• Packing completed jobs neatly in the store room
• Any other duties as delegated by my Manager

KEY PERFORMANCE AREAS:

• Advise and inspire clients to print and frame and make the process as exciting and hassle free as possible.
• Maintain a harmonious working relationship with your colleagues, peers & management.
• Professional, courteous, friendly and helpful approach to clients.
• Represent ORMS in a positive and professional manner at all times.

PERSONAL SKILLS /ATTRIBUTES:

• Outstanding customer service skills
• Excellent verbal and written communication
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Proactive
• Ability to work in a team
• Maintain a professional appearance always
• Flexibility
• Willingness to learn and grow.
• Be able to stand for long hours and move from behind the counter to the front to assist clients
• Patient listener and good communicator.
• Honesty

Contact details:

Please send your CV in confidence to annette.blackie@orms.co.za
If you do not hear from us within 4 weeks, please consider your application as unsuccessful.

Job Title: Graphic Designer
Department: Marketing
Based At: Orms Cape Town

WHAT YOU’LL DO:
Conceptualise and design creative campaigns for:

• Orms Direct (+its various suppliers)
• Orms Print Room and Framing
• Orms Cape Town School of Photography

Including not limited to:

• Social media (Instagram, Facebook)
• Newsletter marketing
• In-store materials (Inc. Print)

MINIMUM EDUCATIONAL & KNOWLEDGE LEVEL REQUIRED:

• Relevant Design Diploma
• Strong portfolio with demonstrated design skills across digital ads, creative concepts, layout design and digital campaigns
• Minimum 2-3 years’ experience working in the design field, preferably in online media
• Proficiency in Adobe Photoshop, InDesign & Illustrator
• Familiarity with Mailchimp or similar email-platforms
• Exposure to project management tools like Monday (or similar)
• Experience working on digital campaigns/ online media
• Strong interpersonal skills + ability to work in a team

ADVANTAGEOUS:

• Copywriting (or any writing experience or background)
• Knowledge of UX & Web Design
• Interest and/or experience in photography
• Retail experience
• Knowledge in After Effects and other motion design software
• Print media

KEY PERFORMANCE AREAS:

• Execution of briefs within given deadline maintaining high-quality standards
• Ability to innovate while still upholding the Orms brand
• Ability to multitask & manage multiple projects simultaneously
• Strong attention to detail
• Understanding of international and local design trends

KEY PERSONAL SKILLS & ATTRIBUTES:

• Team player with good communications skills
• Willingness to learn and take constructive feedback
• Creative and innovative
• Continuously evolving your interest in design
• Collaborative & enjoys teamwork
• Curious, forward-thinking and adaptable
• A proactive mindset
• Friendly, relaxed and outgoing

CONTACT DETAILS:

Please send your CV in confidence to annette.blackie@orms.co.za

• If you do not hear from us within 4 weeks, please consider your application as unsuccessful.

Job Title: Creative Consultant
Based At: ORMS Somerset West

WHAT ARE WE LOOKING FOR:

An exciting, full-time position is available at Orms Somerset West as a Creative Consultant. Our services include a wide range of professional printing services and custom picture framing. The Creative Consultant is responsible for assisting clients with various printing and framing requirements and providing professional advice and quality customer service care.

SUMMARY OF JOB DESCRIPTION:

You will be working as part of a small sales team and will need to be self-motivated with excellent communication and customer service skills. The job consists of serving our retail and trade clients from consultation through to complete fulfilment of their framing and printing requirements. You will be required to advise on printing and framing for several types of media including fine art, photographic content and physical objects. As a consultant you will also be tasked to assist with file setup and will be required to manage your orders through production and delivery to the client.

QUALIFICATIONS AND EXPERIENCE:

The successful candidate will gain excellent technical knowledge across all aspects of the printing and framing process, including the editing and setup of print files and all the way through to the mounting and display of art works and all aspects of conservation level frame making.
A passion for all forms of art and a keen eye for detail is a must. Applicants must be computer literate and require working knowledge of Photoshop/Indesign and the Microsoft Office suite as well as proficiency with all social media in a work environment.

PERSONAL SKILLS /ATTRIBUTES:

• Outstanding customer service skills
• Professional and friendly
• Excellent verbal and written communication
• Attention to detail
• Ability to work under pressure and to tight deadlines
• Proactive, positive and motivated to succeed
• Willing to learn and go the extra mile for clients and the team
• Creative vision
• Proficiency in Adobe Photoshop is a must and any experience in other software packages like InDesign and Coreldraw is beneficial.

CONTACT DETAILS:

Please send your CV with a cover sheet indicating your salary expectations, in confidence, to annette.blackie@orms.co.za

Only shortlisted applicants will be contacted.
Salary will be market related, dependent on qualifications & experience.

Job Title: Used Gear and Rentals Assistant
Department: Used Gear
Based At: ORMS Central Cape Town
Reporting To: Used Gear & Rentals Manager

RESPONSIBLE FOR:

• Receiving and dispatching Rental Items
• Packing and cleaning of all rental gear
• Creating rental bookings and quotes
• Booking equipment in for repairs/service
• Advising clients on gear suitability and availability.
• Firmware updates
• Ensuring payments are done and correctly allocated
• Helping out with all Used gear related duties. i.e. (packing display shelf,
  organising purchased items, Removing items from website)
• Keeping up to date with the latest gear and specification.
• Attending training sessions by suppliers.

MINIMUM EDUCATIONAL
QUALIFICATION REQUIRED:

Grade 12

INHERENT/SPECIFIC REQUIREMENTS
TO DO THE JOB:

• Fully computer literate
• Technical background on camera equipment (advantageous)
• Exceptional attention to detail
• Work well in a team
• Thrive in a high stakes high pace environment.

SUMMARY OF JOB DESCRIPTION:

You would be the main point of contact for clients on email and in store and as such have the responsibility to create lasting relationships with trust at its core. Clients will rely on you to guide them on their requirements for gear and advise while making sure renting gear is the last thing they need to worry about before their shoot. You would create a seamless and friendly experience from booking to return with the best service imaginable by taking initiative and going beyond what is expected. You would have the opportunity to meet countless like-minded individuals in the photographic industry and forming part of their journey.

KEY PERFORMANCE AREAS:

• Customer Service
• Keep updated on all digital cameras
• Computer literate
• Able to communicate proficiently in English and Afrikaans

KEY PERFORMANCE
COMPETENCIES:
(Job Skills required to perform
Competently in job).

• Exceptional attention to detail
• Good clear speaking voice
• Good writing skills
• Good communicator
• Attention to detail

PERSONAL SKILLS /ATTRIBUTES:

• Patience
• Attention to detail
• Problem solving
• Well organized
• Able to multitask

CONTACT DETAILS:

Please send your CV in confidence to annette.blackie@orms.co.za
If you do not hear from us within 4 weeks, please consider your
application as unsuccessful.

Job Title: Print Room Manager
Department: Printroom - Cape Town
Based At: ORMS Central Cape Town
Reporting To: General Manager Printing & Framing and ORMS Management

RESPONSIBLE FOR:

Management of all Print Room staff & Production Processes within PR.

MINIMUM EDUCATIONAL QUALIFICATION REQUIRED TO PERFORM JOB:

5+ years proven experience in the leadership and motivation of staff, including IR practices. Must be a customer satisfaction and relationship expert. A passion for marketing and sales strategy. Competent in management of business processes.

INHERENT/SPECIFIC REQUIREMENTS TO DO THE JOB:

Ability to resolve conflicts & solve problems skillfully. Management of ‘creatives’.

SUMMARY OF JOB DESCRIPTION:

To help drive and develop the strategy of Orms ‘Creative Printing and Décor solutions’. To manage the sales and production teams within Orms Print Room to ensure that customers receive excellent customer service as well as the best quality products within the time frame required.
In this role you are required to maintain a motivated, inspired & positive team within the Print Room, while liaising with the other production departments to ensure that orders get processed and produced within the time frame required.

KEY PERFORMANCE AREAS:

• To establish a positive and professional atmosphere within the Print Room store where customers feel inspired to visit and be creative.
• Ensuring that the store remains an organised, clean and tidy environment at all times.
• To ensure that the sales team give the best personalised, professional customer service and advice at all times.
• To assist on the floor with customer consultations where needed.
• To ensure that the production team produces the best quality work and meets deadlines.
• To attend to customer concerns and complaints.
• To keep a close eye on urgencies and reworks so that they meet deadlines. Furthermore to keep costs and redo’s to a minimum and have accountability measures for mistakes in place.
• To closely liaise with the managers of the other production departments to ensure that all orders stay on track and meet deadline.
• To keep the staff motivated, positive & inspired in PR.
• To maintain a profitable bottom line and ensure growth on last year’s sales.
• To ensure that all staff receive the necessary training and support required to fulfil their daily duties.
• To problem solve and improve on any processes as required.
• To address staff issues within the scope of the BCEA & LRA.
• Administrative duties as required by the needs of the Company and/or the Director (s).
• Customer satisfaction.
• Lead by example.
• Maintain excellent standards of quality.
• Any other reasonable tasks/duties as delegated by the Director(s).

KEY PERFORMANCE COMPETENCIES:
(Job Skills required to perform
Competently in job).

• Ability to resolve conflict & solve problems.
• Outstanding interpersonal and communications skills.
• Strong leadership abilities.
• Maintain a positive, motivated and inspired team.
• Computer literate on MS and/or Apple Software.
• Flexibility.
• Diplomacy.
• People person.

PERSONAL SKILLS /ATTRIBUTES:

• A peoples-person who takes great pride in their work and leads their team by example. Who remains flexible while maintaining excellent standards.
• Has good writing and speaking skills.
• Level-headed and even-tempered nature.
• Diplomatic in handling conflict and solving problems.

CONTACT DETAILS:

Please forward your CV, in confidence, to annette.blackie@orms.co.za
Only shortlisted applicants will be contacted